Refund Policy
How SentencePop handles cancellations, refunds, and billing issues.
Cancellations
- You can cancel a subscription at any time from your account settings.
- Access remains until the end of the current billing period; no further renewals are charged after cancellation.
Refunds
- If you were charged in error or multiple times for the same period, contact support within 7 days with your receipt.
- We review refund requests on a case-by-case basis for accidental/duplicate charges or service issues preventing use.
- Refunds are issued to the original payment method when approved.
Trials and Promotions
- Trial periods are free; charges begin only after the trial if not canceled.
- Promotional pricing follows the terms stated in the offer; renewals revert to standard pricing unless otherwise noted.
How to Request
- Email the support address in the site footer with your order/receipt ID, email used for purchase, and reason for the request.
- We aim to respond within a reasonable timeframe.
Exceptions
- No refunds for abuse or violations of terms.
- Certain regional or provider-specific rules may apply; we comply with applicable laws.
